In the Products section on the Neonato website you can find all the information concerning the features, the safety, the colours in which the current collection is available and videos demonstrating how to use the items step by step.

The Sales Points section provides a list of all the authorised Neonato dealers in Italy, divided into provinces, with the addresses and telephone numbers.

Neonato recommends: a modular system consisting of a pram, pushchair and car seat (group 0+) for walks and rides in the car; a highchair for mealtimes; a bath-changing station for changing times; a bouncer for naps; a playpen and a baby walker for playtime.

Neonato recommends: a car seat of the group suitable for baby’s weight; a stroller for walks; a booster seat for mealtimes; a baby bath and changing station for changing baby and bath-time; a travel cot for bedtime.

In the home section of the Neonato website you can browse through the catalogue of the current collection on-line, download the pdf to consult the catalogue later or together with others, or complete the form to receive a copy directly at home.

All the Neonato products are accompanied by an instruction manual which contains all the information concerning use. If you have lost it, please enquire by e-mail to the address: servizioassistenza@neonato.it.

In the Customer Service section of the Neonato website, you can find all the information and useful advice concerning the maintenance of the products and how to keep them in good condition.

To obtain assistance or spare parts, you should first speak to the Neonato dealer where you purchased the product, taking the receipt with you or you can contact your Customer Service department directly by calling the number 0039 035.4424611 (Mon.-Fri.: 8.00-12.00 / 13.30-17.30) or send an e-mail to: servizioassistenza@neonato.it.

Neonato products are guaranteed in accordance with the EC directive 99/44 which provides for the replacement or repair free of charge – within 6 months from the date of purchase – of the product or of the parts that are faulty due to a manufacturing defect. The company continues to guarantee assistance with its products even after six months from the date of purchase and up to a maximum of two years, after which time each case will be assessed with regard to the possible steps to be taken. Consult the section Quality Guarantee on the Neonato website for further information on the guarantee conditions.

To enquire about the price of a product, contact your nearest Neonato dealer or you can contact our Customer Service directly by calling the number 0039 035.4424611 (Mon.-Fri.: 8.00-12.00 / 13.30-17.30) or send an e-mail to: sales@neonato.it.