Neonato products are manufactured in compliance with the safety and quality requirements provided for by the European regulations currently in force and are guaranteed according to EC directive 1999/44/.

The guarantee covers the replacement or repair free of charge – within 6 months from the date of purchase – of the product or parts that may prove to be faulty due to manufacturing faults. Even after 6 months from the date of purchase, the company still guarantees a customer service on its products up to a maximum of 2 years, after which time, each case will be assessed with regard to the possible steps to be taken. The customer service may repair the product or provide spare parts subject to payment or free of charge according to the circumstance.

The guarantee is only valid if it is accompanied by the receipt proving that the purchase was made at one of Neonato’s authorised dealers and the date of purchase.

The guarantee is not valid if the product or its parts should prove to be faulty due to:
- improper use or use for purposes other than those expressly stated in the instruction manual;
- improper assembly, negligence, carelessness during use, or damaged caused by third parties;
- wear due to daily use (e.g. wheels, padding, etc.);
- repairs carried out by third parties or by dealers not authorised by Neonato;
- circumstances that cannot be blamed on manufacturing faults.

Non-liability
Our website has been designed and created to provide complete and exhaustive details of the company Neonato, its products and its services. Furthermore, it is updated to provide information and/or advice of a general nature on the nursery sector.

However, we cannot provide any guarantee concerning the completeness or the correctness of the information nor can we guarantee the use that will be made of such information.

Moreover, we reserve the right to modify the products without any obligation to give prior warning, bearing in mind that the images, colours and descriptions are understood to be given as an illustration and that they are not binding on the manufacturing department.